Last updated: August 2026
Introduction
EventsLog is operated by INFO STACK CORPORATION. This page explains how refunds and payment disputes are handled on the platform. Because events on EventsLog are run by independent organizers, refunds for donations, registrations, and ticket purchases are handled by the organizer that ran the event, not by EventsLog.
Organizer responsibility
Events on EventsLog are operated by independent organizers. Each organizer is responsible for its own events, registrations, ticket sales, donations, payments, and refunds, as well as its relationships with its donors, ticket buyers, and attendees. Refund decisions are made by the organizer in accordance with its own policies. EventsLog does not make refund decisions on behalf of organizers.
Donation refunds
Donation refund policies may vary from one organizer to another. If you would like to request a refund for a donation, or have a question about one, please contact the organization that received the donation. EventsLog records donation information on behalf of organizers but does not make refund decisions and does not receive or hold the funds.
Event registration refunds
Where an organizer offers registrations, registration refund policies may also vary by organizer. Any refund requests relating to a registration should be directed to the organizer that is running the event. EventsLog provides the tools organizers use to manage registrations, but refund decisions rest with the organizer.
Ticket refunds
Where an organizer sells tickets, refunds are issued by that organizer, and refund policies may vary from one organizer to another. Ticket buyers do not have accounts on EventsLog, so a refund request should be directed to the organizer that sold the ticket. EventsLog provides the tools organizers use to sell tickets and to issue refunds, but refund decisions rest with the organizer.
What those tools can and cannot return:
- Only money that was actually collected online can be refunded through EventsLog. Free tickets, complimentary tickets, and orders paid in person or brought in from another system never created an online payment. Where money was collected outside the online payment provider, it is returned the same way it was collected.
- An organizer may refund a whole order or part of one — a specific amount, or specific tickets on the order. An amount that has already been refunded cannot be refunded a second time.
- Refunding a ticket voids it. A ticket that has already been checked in at the door is the exception: it stays valid, because an attendance that has already happened is not rewritten. Its money can still be refunded.
- Where sales tax was collected on an order, refunding individual tickets returns each ticket's price together with that ticket's share of the tax recorded on the order.
- Where an order carried a platform service fee, a single refund of the full amount returns that fee as well. A partial refund does not return it.
- An order that never took any money is cancelled rather than refunded — an unpaid order still in checkout, or an order whose total was zero. Once money has been collected, the order is refunded instead, and its status follows the refund.
Where a ticket was paid online through a third-party payment provider such as Stripe, the money went directly to the organizer's connected account, and a refund is returned to the original payment method through that provider. Payment disputes and chargebacks relating to a ticket purchase are handled as described below.
Participant fee payment refunds
Some organizers collect fees associated with taking part in an activity, such as a class or registration fee. Refund policies for these payments may vary from one organizer to another. Any request for a refund of a participant fee should be directed to the organization that collected it. As with other payments on the platform, EventsLog provides the tools organizers use to collect these fees but does not make refund decisions, is not the merchant of record, and does not receive or hold the funds. Where a fee was paid online through a third-party payment provider such as Stripe, it goes directly to the organization's connected account, and any dispute is handled through that provider's processes.
Payment disputes and chargebacks
When online payments are made through a third-party payment provider such as Stripe, payment disputes and chargebacks are handled through that provider's processes. Because organizers are the recipients of funds collected for their events, an organizer may be required to respond to a dispute involving its event. Where appropriate, EventsLog may assist by providing relevant platform records, but the resolution of a payment dispute is determined by the payment provider and the parties involved.
Platform role
INFO STACK CORPORATION operates EventsLog and provides the platform tools that organizers use to run their events. EventsLog is not the seller, merchant of record, or recipient of donations or payments, and it does not receive or hold organizer funds. Where an organizer connects their own payment account, funds go directly to that organizer's connected account. EventsLog is not responsible for organizer refund decisions.
Contact
If you have a question about how refunds and disputes are handled on the platform, please use our contact page. For refund requests relating to a specific event, ticket purchase, or donation, please contact the organizer directly.