Events and classes on EventsLog are run by independent organizations. EventsLog is the platform they use, so anything about a particular event or class — its dates, its fees, who may take part, whether a refund is due — is the organizer's to answer. This page explains how the platform's own parts work, and says where to reach the organizer for the rest.
Finding your tickets
When you buy tickets, the page you reach after paying shows them as soon as your payment is confirmed, and a copy is emailed to the address you bought with. Both carry the same thing: one QR code for each ticket, which is what is scanned at the door. If that page says your payment is still being confirmed, you can close it: the order is completed on its own and the email still comes.
Save that page. It says so at the time, and it means it — screenshot or print it, and keep the email.
If you no longer have either, use Find my tickets. It asks for two things together: the order reference from your confirmation email, near the top, and the email address the order was bought with. Both are needed, and a request that does not match an order gets the same answer whatever was wrong with it — that is deliberate, so the form cannot be used to find out whose orders exist.
From your tickets page you can email the tickets to yourself again and download the date as a calendar file (.ics). You may also see buttons to add a pass to Apple Wallet or Google Wallet; a pass carries the same code as the QR, so either one admits you.
Ticket buyers do not have accounts on EventsLog, so there is no sign-in and no order history — the confirmation email and the lookup above are how an order is reached.
Your registration
Registering for an event is not the same as buying a ticket: you fill in the form on the event page and the confirmation is immediate. Unless the event is online-only, that confirmation page shows a check-in QR code and warns you that the page is shown only once. Screenshot or print it before you close it.
The confirmation email is where your links live. Where an event offers it, a link to cancel your own registration is in that email and on the confirmation page. There is nothing to link to from here: such a link identifies one registration, it is not guessable, and this page cannot look it up. If you do not have one, ask the organizer — they can cancel a registration for you, and that route always works.
Where an event offers a waitlist, the message about a waitlist place carries a link that gives the place up, and joining again later starts at the back of the list. Not every event offers one; the event's own page is what says so.
If a link is no longer valid — already used, or refused for any other reason — it says so in the same words whichever it was, and deliberately does not say which. Nothing has gone wrong on your side, and the organizer can make the change for you.
Classes and enrollment
Enrolling in a class is an ongoing place on a roster that carries from one meeting to the next — not registration for a single date.
You sign up on the class page. Nothing is held at that point. We email you a confirmation link, your place is taken when you use it, and the link lasts a week. If the class was full when you signed up, you can still sign up: if it is still full when you confirm, your confirmation puts you on the waitlist instead.
Waitlists do not advance on their own. When a place opens, the organizer decides who takes it and will be in touch.
If a class stops taking sign-ups, or finishes, between your request and your confirmation, the page tells you which happened. Where the class is still running, the organizer can add you by hand if there is room.
Some classes accept an enrollment made by an adult for someone in their care. Where a class allows that, the form asks for the participant's name and for your own details as their responsible adult, and asks you to confirm that you are responsible for them. An emergency contact — a name and a phone number — can be added and is optional. Please do not put health or medical information in it; there is no field for it and it is not wanted.
If you need to step away from a class for a while, ask the organizer. They can put your enrollment on hold: your place is kept, you stop appearing when attendance is taken, and the meetings you have already attended stay on your record.
Adding a date to your calendar
Event pages and registration confirmations carry an Add to calendar block with three ways to keep the date: a calendar file (.ics) to download, and links that add it to Google Calendar or to Outlook. Your tickets page offers the calendar file on its own — the same date, without the two deep links.
A class or other repeating offering has its own calendar file on its page, covering the dates that are published for it.
Emails from EventsLog
Where an organizer sends you an EventsLog message about their events, that message carries an unsubscribe link in its footer; following it and confirming stops that kind of message.
Two things about it are worth knowing. It applies to one email address and one organizer, so unsubscribing from one organizer does not affect any other. And transactional messages may still be sent — confirmations, receipts, and the like — because those are the record of something you did.
That link, too, arrives only in a message sent to you and is not something this page can produce. If you no longer have one of those messages, reply to any message from that organizer and ask them to remove you.
Refunds, and who to contact
Refunds are the organizer's decision, made under the organizer's own policy: EventsLog provides the tools they use and does not decide, and where money was paid online it went directly to the organizer's own payment account. Our Refund & Dispute Policy explains how refunds, payment disputes and chargebacks are handled.
To reach an organizer: their public page carries whatever contact details they have published, and event and class pages link to it. Where an organizer has turned it on, that page also has a Send a message form; any reply comes from the organizer, in their own mail, not from EventsLog.
For a problem with EventsLog itself — a page that will not load, a link that does not work, a message that never arrived — use our contact page. Please do not include payment details or other sensitive personal information.
Looking for something to go to? Browse events on EventsLog.